Return Policy

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We want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds.

Return Period

You have 14 days from the date of delivery to return items for a refund or exchange, in accordance with Irish consumer protection laws. The return period begins on the day after you receive the item.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that have been damaged, altered, or used may not be eligible for return.

Return Conditions

To process your return, the following conditions must be met:

• The item must be in its original, unused condition
• The item must be in its original packaging with all tags and labels attached
• You must provide proof of purchase (order number or receipt)
• The return must be initiated within the 14-day return period
• Custom-made or personalized items may not be eligible for return unless they are defective

We reserve the right to refuse returns that do not meet these conditions.

Cost of Return Shipping

If you are returning an item because it is defective, damaged, or incorrect, we will cover the cost of return shipping. In such cases, we will provide you with a prepaid return label.

If you are returning an item for any other reason (change of mind, wrong size, etc.), you are responsible for the cost of return shipping. We recommend using a tracked shipping service to ensure your return reaches us safely.

We are not responsible for items lost or damaged during return shipping if you choose the shipping method.

Return Process

To initiate a return, please follow these steps:

1. Contact us at admin@wickghflameao.world or through our contact form to notify us of your intention to return the item
2. Provide your order number and reason for return
3. We will provide you with return instructions and, if applicable, a return authorization number
4. Package the item securely in its original packaging, if possible
5. Include a copy of your order confirmation or receipt
6. Ship the item to: Sragh Industrial Estate, Rahan Rd, Srah, Tullamore, Co. Offaly, R35 H903, Ireland
7. Once we receive and inspect the returned item, we will process your refund or exchange

Please allow 5-7 business days for us to process your return after we receive it.

Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon arrival:

• Custom-made or personalized garlands (unless defective)
• Items that have been used, damaged, or altered by the customer
• Items returned after the 14-day return period
• Items without proof of purchase
• Items that have been damaged due to misuse or improper care

General Legal Requirements

In accordance with Irish and European Union consumer protection laws, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. This right applies to distance contracts and off-premises contracts.

To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by clear statement (e.g., by email or through our contact form).

If you cancel the contract, we will reimburse all payments received from you, including delivery costs, without undue delay and not later than 14 days after the day on which we are informed of your decision to cancel.

Order Cancellation Policy

You may cancel your order before it is shipped by contacting us immediately. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with our return policy.

For custom orders, cancellation may be subject to different terms, which will be communicated to you at the time of order placement.

If you cancel an order before shipment, we will issue a full refund to your original payment method within 5-7 business days.

Refund Procedure

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Refunds will be issued in the same form as the original payment. If you paid by credit card, the refund will be credited to that card. If you paid by bank transfer, the refund will be issued to the same bank account.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If you have not received your refund within the expected timeframe, please contact us, and we will investigate the matter.

We reserve the right to deduct from the refund amount any reduction in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Contact Information

If you have any questions about returns, exchanges, or refunds, please contact us:

Wickghflameao
Sragh Industrial Estate, Rahan Rd, Srah, Tullamore, Co. Offaly, R35 H903, Ireland
Phone: +353 57 932 7200
Email: admin@wickghflameao.world

We aim to respond to all return inquiries within 2 business days.